pk1 Privacy Policy — How We Protect Your Personal Data

1. Who We Are

pk1.wine is an online gaming and entertainment platform designed for Pakistani players. Throughout this Privacy Policy, "pk1", "we", "us", and "our" refer to the operator of pk1.wine. When we say "you" or "your", we mean any person who accesses or uses the platform, whether as a registered account holder or as an anonymous visitor.

This policy covers all services available at pk1.wine, including the Live Casino, Sports betting section, Fish Games, Game Lobby, Bingo rooms, and any mobile application or downloadable client we may make available. If you have a question about whether a specific service is covered, contact our support team.

2. Data We Collect

We collect personal data in two ways: information you provide to us directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth provided at registration.
• Pakistani mobile number used for account login and verification.
• Email address, if provided during registration or support contact.
• Payment account identifiers such as your JazzCash or Easypaisa number, Raast ID, or bank account details used for PKR deposits and withdrawals.
• Identity documents submitted during verification (e.g., CNIC copy).
• Any messages you send to our customer support team.

Information collected automatically:

• Device type, operating system, and browser version.
• IP address and approximate location (city-level).
• Pages visited on pk1.wine and time spent on each section.
• Gameplay activity including games played, bets placed, and results.
• Login and logout timestamps.
• Referral source — how you found pk1 (e.g., direct visit, search engine).

3. How We Use Your Data

We use the data we collect for the following purposes only:

• Account management: Creating, maintaining, and securing your pk1 account. This includes login authentication, password resets, and account verification.
• Processing transactions: Handling your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported methods.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints about transactions or gameplay outcomes.
• Platform security: Detecting and preventing fraud, duplicate accounts, bonus abuse, and other prohibited activities described in our Terms and Conditions.
• Responsible gaming: Monitoring account activity to identify patterns that may suggest problem gambling, and to apply any self-exclusion or deposit limits you have set.
• Service improvement: Understanding how players navigate pk1 so we can make the platform easier to use and more relevant for Pakistani players — for example, improving the Cricket and PSL betting experience.
• Marketing communications: Sending you information about promotions, bonuses, and new games — but only if you have opted in to receive such messages. You can opt out at any time.

4. Payment Data & PKR Transactions

When you make a PKR deposit or request a withdrawal, we collect the details necessary to process that transaction. This may include your JazzCash mobile number, Easypaisa account, Raast identifier, bank account number, or card details depending on the method you choose.

Payment data is handled with the highest level of security we can apply. Key points:

• Full card numbers are never stored on pk1 servers after a transaction is completed.
• Mobile wallet account details (JazzCash, Easypaisa) are used solely to route your PKR withdrawal back to the correct account.
• We verify that withdrawal payment methods match the details registered to your pk1 account. This is to protect you from unauthorised withdrawals.
• Transaction records are retained as part of your account history for dispute resolution and record-keeping purposes.

5. Cookies & Tracking Technologies

pk1.wine uses cookies — small text files stored on your device — and similar technologies such as local storage to make the platform function correctly and to understand how it is being used.

We use the following types of cookies:

• Essential cookies: Required for the platform to work. These keep you logged in during your session, remember your game preferences, and maintain your shopping basket in the cashier. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: Help us understand which sections of pk1 are most visited and where players spend the most time. This data is aggregated and anonymous — it tells us "1,000 players visited the Cricket betting section today", not who specifically did so.
• Preference cookies: Remember your chosen language, odds format, and display settings between sessions so you do not have to set them again each time.

We do not use third-party advertising cookies or cross-site tracking cookies. When you close pk1.wine, session cookies are deleted automatically. Persistent cookies (preferences, login tokens) expire after a set period, typically 30 days of inactivity.

Most browsers allow you to view, manage, and delete cookies from the settings menu. Disabling essential cookies will prevent you from logging in to your pk1 account.

6. Data Sharing & Third Parties

pk1 does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the purpose stated:

• Payment processors: We share the minimum payment details required with JazzCash, Easypaisa, Raast, and banking partners to process your PKR transactions. These partners process your data under their own privacy policies and security standards.
• Game providers: When you play a game hosted by a third-party game studio on our platform, that provider may receive a player session identifier. They do not receive your name or payment details — only the data needed to run your game session.
• Technology and hosting partners: We use third-party infrastructure to host the platform. Our hosting partners may process your data on our behalf under strict data processing agreements.
• Legal requirements: If we receive a lawful request from authorities, we may be legally required to disclose account or transaction data. We will notify you where we are legally permitted to do so.

7. Data Retention

We keep your personal data for as long as your pk1 account is active and for a reasonable period after closure. The exact retention periods depend on the type of data:

• Account registration data (name, mobile, email) is retained for the lifetime of your account and for up to 2 years after closure for dispute resolution purposes.
• Transaction records (PKR deposits, withdrawals, gameplay history) are retained for up to 5 years after the transaction date to support any future disputes or queries.
• Identity verification documents (e.g., CNIC copies) are retained only as long as operationally necessary and are then deleted securely.
• Customer support messages are retained for up to 2 years after the ticket is resolved.
• Analytics data is aggregated and anonymised — it is not linked to your individual account and is retained for platform improvement purposes without a fixed deletion date.

When data reaches the end of its retention period, it is deleted or anonymised securely. You can request earlier deletion of your account data — see Section 8 for your rights.

8. Your Rights Over Your Data

As a user of pk1, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the email address in the footer of this page.

9. How We Protect Your Data

We apply technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• Encrypted connections (HTTPS/TLS) for all data transmitted between your device and pk1.wine.
• Secure storage of account credentials — passwords are hashed and are never stored in plain text.
• Access controls that limit which members of our team can view your personal data, based on their role and what is needed to do their job.
• Regular security reviews of our platform and infrastructure.
• Fraud detection systems that monitor for unusual login activity, such as access from unfamiliar devices or locations.

While we take these steps seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe. Use a strong, unique password for your pk1 account, do not share your login details, and contact us immediately if you suspect your account has been accessed by someone else.

10. Children & Minors

pk1 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we reserve the right to request proof of age at any point.

If we become aware that an account has been registered by or on behalf of a minor, we will:

• Immediately suspend the account and prevent further gameplay or transactions.
• Securely delete all personal data associated with the minor's account as soon as it is safe to do so.
• Return any deposited balance via the original payment method, where this is operationally possible.

If you are a parent or guardian and believe your child has registered on pk1, please contact our support team immediately. We will take prompt action.

11. Changes to This Privacy Policy

pk1 may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this page. For significant changes — for example, if we introduce a new way of using your data — we will make reasonable efforts to notify registered players via their account notification or email.

Continuing to use pk1.wine after a policy update has been published means you accept the revised policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting support.

We recommend reviewing this page periodically so you are always aware of how your data is being handled.

12. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way pk1 handles your personal data, please get in touch with our support team. You can reach us at the email address shown in the footer of this page.

We aim to respond to all data-related requests within 5 working days. For requests involving data deletion or account closure, we typically respond faster — usually within 24 to 48 hours.

For general questions about your account or the platform, the FAQ page covers the most common topics. For questions specific to how we handle bonuses or account rules, please refer to our Terms and Conditions.