pk1 | Frequently Asked Questions

PK1 is strictly for adults aged 18 and above. We take responsible gaming seriously and ask that all players be honest about their age during registration. If you are concerned about your gaming habits or need to take a break, visit our Responsible Gaming page for practical self-management tools and guidance.

On the Login page, tap "Forgot Password" below the password field. Enter your registered Pakistan mobile number and you will receive an OTP. Use that OTP to verify your identity, then set a new password. The whole process takes under two minutes. If you no longer have access to the registered number, contact our live support team directly.

No. Each player is allowed one account only. Duplicate accounts may be suspended and any associated balances forfeited. If you have accidentally created two accounts, please reach out to our support team immediately so the issue can be resolved without affecting your main account.

Log in to your account and go to the Profile or Account Settings section. You can update your display name and some preferences there. For changes to your registered mobile number or ID details, contact our 24/7 live support team — they will guide you through the verification steps required before any sensitive information can be changed.

PK1 supports all the payment channels that Pakistani players use every day:

• JazzCash — mobile wallet deposits and withdrawals
• Easypaisa — fast mobile money transfers
• Raast — instant interbank transfers via Pakistan's national payment system
• Bank Transfer — direct deposits from any Pakistani bank account
• Debit/Credit Cards — Visa and Mastercard accepted
• Mobile Wallets — other supported digital wallets as available

All transactions are in PKR with no hidden conversion fees.

The minimum deposit varies slightly by payment method, but generally starts from a few hundred PKR — making PK1 accessible for players at all budget levels. The exact minimum for each method is displayed on the deposit screen when you log in. There is no maximum deposit cap for standard accounts, though very large deposits may require additional verification.

JazzCash, Easypaisa, and Raast deposits are processed almost instantly — usually within a minute or two. Bank transfers can take anywhere from a few minutes to a couple of hours depending on your bank's processing time. If your deposit has not appeared after two hours, contact live support with your transaction reference number and the team will look into it promptly.

PK1 does not charge any deposit fees on its end. However, your bank or mobile wallet provider may apply their own transaction charges — these are outside our control. We recommend checking with your payment provider if you are unsure about any charges before initiating a transfer.

Log in to your account and navigate to the Withdrawal section in your dashboard. Select your preferred method — JazzCash, Easypaisa, Raast, or bank account — enter the amount in PKR, and confirm. Withdrawals to JazzCash and Easypaisa are typically processed within a few hours. Bank transfers may take one to two business days depending on your bank.

Yes, a minimum withdrawal threshold applies and is displayed on the withdrawal page after login. The exact figure depends on the payment method selected. We recommend keeping your withdrawal amounts above the minimum to avoid any delays in processing.

Most withdrawal delays are due to one of the following reasons:

• Your account verification is incomplete — upload any requested documents from your dashboard.
• An active bonus wagering requirement has not been fully met yet.
• The payment provider is experiencing a temporary delay on their end.
• Additional security checks on larger amounts — this is normal and protects your account.

If your request has been pending for more than 24 hours, contact live support with your withdrawal ID for a status update.

New PK1 members are welcomed with a registration bonus that is automatically applied to your account after your first qualifying deposit. The exact bonus details, including the minimum deposit required and the wagering requirements, are displayed on the promotions page inside your account dashboard. Make sure to read the terms before opting in so you know exactly what is needed to convert bonus funds to real withdrawable PKR.

A wagering requirement (sometimes called a rollover) means you need to play through your bonus funds a certain number of times before you can withdraw any winnings derived from that bonus. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 20,000 in eligible bets before the bonus converts to cash. The progress is tracked automatically in your account.

Yes. PK1 regularly runs reload bonuses, cashback offers, and special promotions tied to major cricket events like PSL matches, T20 internationals, and Pakistan's bilateral series. Seasonal promotions during Eid and other festivals are also common. Check the Promotions section in your dashboard regularly or enable notifications in the app so you never miss an offer.

Absolutely. PK1's Sports section covers Pakistan Super League (PSL) fixtures, international T20s, Test matches, ODIs, and bilateral series involving Pakistan. You can place pre-match bets before the game starts as well as live in-play bets as the action unfolds. Markets include match winner, top scorer, total runs, over/under, and many more depending on the match.

In addition to cricket, PK1 offers betting markets on football leagues (including major European leagues and international tournaments), esports events, and other popular global sports. The full list of available sports and active markets is updated regularly — check the Sports page to see what is currently live or upcoming.

PK1 displays odds in decimal format by default, which is the most straightforward format to work with. Your potential payout is simply your stake multiplied by the displayed odds. For example, if you place PKR 500 on odds of 2.50, your total return if successful would be PKR 1,250 (PKR 500 stake × 2.50). Odds change in real time based on match progress and betting activity.

PK1 offers a wide variety of games across multiple categories:

• Live Casino: Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, Dragon Tiger with real dealers streaming in HD.
• Slots: Hundreds of video slot titles from top providers, including jackpot slots.
• Fish Games: Popular arcade-style fish shooting games — a firm favourite among Pakistani players.
• Bingo: Scheduled Bingo rooms with PKR prize pools.
• Crash Games & Specials: Fast-paced games in the Game Lobby.

Browse everything in the Game Lobby.

PK1's Live Casino games are streamed from professional studios with real human dealers. The card shuffling, wheel spins, and game mechanics are all conducted live and visible on camera, making it impossible for outcomes to be manipulated on the platform's side. Slot games use certified random number generators (RNG) to ensure every spin is independent and unpredictable.

Fish Games are arcade-style shooting games where you control a cannon and aim at fish swimming across the screen. Each fish carries a different points value — the bigger and rarer the fish, the bigger the reward. You spend bullets (which cost a small amount from your balance) and earn PKR prizes based on the fish you catch. They are fast, fun, and very popular among Pakistani online gaming players. Find them in the Fish Games section.

The PK1 app is available for both Android and iOS. Head to the Download page on our website for the latest version and installation instructions. For Android, you will download an APK file directly — make sure to allow installation from unknown sources in your phone settings before installing. For iOS, follow the instructions on the download page to add the app to your home screen.

Try these steps in order:

• Force-close the app and reopen it.
• Check your internet connection — switch between Wi-Fi and mobile data to test.
• Clear the app cache from your phone's app settings.
• Uninstall and reinstall the latest version from the Download page.
• Restart your phone and try again.

If the problem persists after all the above, contact our live support team — they can check if there is a wider technical issue affecting your device type.

Yes. The full PK1 platform is accessible through any modern mobile browser — Chrome, Safari, or Firefox on Android or iOS. Simply open pk1.wine in your browser, log in, and play. The mobile browser version supports all games, deposits, withdrawals, and sports betting without requiring any installation. The app is recommended for a smoother, faster experience, but it is entirely optional.